Frequently Asked Questions
What is PR Labs?
PR Labs, short for Performance & Recovery Labs, is a community hub for holistic health and fitness services. We house various businesses, each focusing on their area of expertise to cater to our active clientele. Whether it’s preventative, rehabilitative or recovery-based services, we’ve got you covered in our “one-stop-shop” in central Boulder.
How does PR Labs work?
PR Labs functions as a collaborative space. The practitioners we work with at PR Labs (except our massage therapists who are employees of PR Labs) are all small business owners who run their practice as they see fit, while growing their reach and success under our collaborative roof.
You can explore all the various businesses we have in-house and the services they offer, from chiropractic care to sports physiotherapy, from massage therapy to IV therapy. Pick a service from our menu, you will be taken to our online scheduling pages where you can learn more about the practitioners you will be working with and find a date and time that works for you. From there you will be prompted to provide basic information and billing details. Once you’ve scheduled your appointment(s) you will receive an email with an intake form for you to fill out before your appointment. We ask for this information to be provided so that your practitioner can be ready for your appointment to hit the ground running and maximize your time spent together.
In our view, everyone who trains to live an active life and perform their best is an athlete. We are here to help you live better, feel better and be confident doing the things you love. Our intention is to be your support team for preventive and rehabilitative well-being and self-care.
What services are available at PR Labs?
We offer a range of services
- Chiropractic care by The Chiro Lab
- Physical therapy by Boulder Sports Physiotherapy
- Massage therapy PR Labs Massage
- Registered dietitian services by Bolder Nutrition
- Personal training by Forest Performance (link)
- Mind-body medicine (vibroacoustic therapy, psychedelics) by Sage Space Retreat
- Our Recovery Lab includes an infrared sauna, cold plunge pool, Normatec compression devices and more
Each of the practitioners at PR Labs brings their expertise to the table, ensuring comprehensive and top-tier care for your active lifestyle. We are committed to staying up to date with the latest in science-based modalities and adding new services regularly.
Do you accept my insurance?
All of our PR Labs practitioners are out-of-network and cash-pay. All service payments are due at time of service. We accept all FSA/HSA cards for services. We accept major credit cards.
However, for Chiropractic and Physical Therapy, those practitioners can give you a superbill which would include ICD-10 medical coding that you can turn into your insurance company to seek reimbursement. Talk to your provider for more information on superbills and insurance reimbursement.
Can I book appointments online?
Absolutely! You can conveniently book appointments with our practitioners through our website. Just visit our scheduling page HERE and follow the booking instructions. You will be asked to read through our office policies and agree to them, sign a liability & HIPAA waiver and input your billing information to book an appointment.
How do I know which practitioner is right for me?
We understand choosing the right practitioner can be overwhelming. We’d like to help you book with the practitioner best suited for you, so please feel free to reach out to us either by email, text or a phone call for guidance. We can help match you with the practitioner best suited to your issue.
Do you offer virtual appointments?
Yes, we do! Several of our practitioners provide virtual consultations. Check their individual profiles for more information. Booking a virtual appointment can usually be done from their scheduling page.
How can I contact PR Labs?
We’re just a call, text, or email away. Visit our Contact page HERE for all the details.
Appointments
Appointments Scheduled After 6pm
Please note that if you book an appointment that starts after 6p Monday through Friday or on the weekends, the external doors to our building may be locked. Don’t worry! Hang tight and your practitioner will come and let you in at the time of your appointment.
Will I receive appointment reminders?
Yes! You will receive an email confirmation immediately after booking. Three (3) days before your appointment, you will get an email and text reminder. This gives you time to reschedule or cancel your appointment if needed.
What's your cancellation policy?
We have a 48-hour cancellation office policy, and appointments canceled with less than 48 hours’ notice may be subject to a full-price charge. To help us accommodate other clients, please inform us of any changes or cancellations as soon as possible so we can make the time slot available to others.
We understand that plans can change, and sometimes appointments need to be canceled. If you need to cancel and it’s less than 48 hours before your appointment, please get in touch with us by text, email, or phone, it allows us that time to offer that appointment to someone on the waitlist.
If you’re feeling unwell or have a temperature above 100 degrees, we appreciate you staying home and notifying us as soon as possible. We’ll gladly reschedule your appointment for another time. And rest assured, if for any reason we can’t see you, we’ll let you know promptly.
About Massage
What is massage?
Massage is a healthcare practice in which our skilled massage therapists address physical dysfunction by manipulating the muscles, ligaments, tendons, and fascia of the body thereby increasing circulation and the pliability of the musculoskeletal system.
At PR Labs, we go beyond traditional massage; we encompass various bodywork techniques, including passive stretching, resistance tests, diagnostic work, cupping, fascial scraping and more. We also view ourselves as health educators, believing that a better understanding of your body’s movement and function can significantly enhance your physical well-being. Bottom line is that no matter what you need, a flush out before an event, deep-tissue work to help you move better and easier or a stress-buster where you can melt into the table and float out of our office–we’ve got you covered.
What should I expect at my first massage?
For your first appointment, you will receive a digital intake form to fill out. Please fill it out in its entirety as this gives your therapist information on your background and current issues if any.
The day of your appointment, please arrive a few minutes early to allow your therapist to consult with you to understand what issues you are dealing with and your expectations for your session. This initial communication usually lasts around 5 minutes.
Then your therapist will step out and let you get undressed and comfortably situated on the table. During the massage, your therapist will occasionally ask questions pertaining to your issues or treatment. Our therapists will keep chit-chat to a minimum. Our rules are, we speak if spoken to, otherwise we take that as a sign that you’d prefer to zone out and not talk.
After your massage, we’ll provide an assessment of the work performed and offer practical self-care recommendations (mobility and exercises, suggestions for ergonomics,etc) to take with you. We will suggest additional massage sessions with a customized plan to achieve your desired outcomes.
What should I expect after my first session?
Post-massage, you may experience heightened relaxation, increased range of motion, reduced pain, and a better awareness of your body. Depending on the specific issues that were addressed in your session, for example, scar tissue, muscular adhesions and trigger points, those can result in minor soreness. Any discomfort should typically subside within 24-48 hours. If you have any questions or concerns after your session, please don’t hesitate to contact us for suggestions on how to best cope with the soreness. This is normal and can be helped by increasing fluid intake, movement/active recovery and use of heating pads, hot baths, etc.
We recommend drinking plenty of water to capitalize on improved circulation and allow your muscles to adapt to the enhanced function and circulation. Engaging in strenuous activities, workouts, or training immediately after a massage is not advisable. Getting a massage on your “off” training days or after you’ve finished your workout for that day is the best scenario for a successful session.
If you have any questions not covered here, please call or email us at any time!
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