Frequently Asked Questions

General Questions

What is PR Labs?

PR Labs, short for Performance & Recovery Labs, is a community hub for holistic health and fitness services. We house various businesses, each focusing on their area of expertise to cater to our active clientele. Whether it’s preventative, rehabilitative or recovery-based services, we’ve got you covered in our “one-stop-shop” in central Boulder.

How does PR Labs work?

PR Labs functions as a collaborative space. The practitioners we work with at PR Labs (except our massage therapists who are employees of PR Labs) are all small business owners who run their practice as they see fit, while growing their reach and success under our collaborative roof.

You can explore all the various businesses we have in-house and the services they offer, from chiropractic care to sports physiotherapy, from massage therapy to IV therapy. Pick a service from our menu, you will be taken to our online scheduling pages where you can learn more about the practitioners you will be working with and find a date and time that works for you. From there you will be prompted to provide basic information and billing details. Once you’ve scheduled your appointment(s) you will receive an email with an intake form for you to fill out before your appointment. We ask for this information to be provided so that your practitioner can be ready for your appointment to hit the ground running and maximize your time spent together.

In our view, everyone who trains to live an active life and perform their best is an athlete. We are here to help you live better, feel better and be confident doing the things you love. Our intention is to be your support team for preventive and rehabilitative well-being and self-care.

What services are available at PR Labs?

We offer a range of services

Each of the practitioners at PR Labs brings their expertise to the table, ensuring comprehensive and top-tier care for your active lifestyle. We are committed to staying up to date with the latest in science-based modalities and adding new services regularly.

Do you accept my insurance?

All of our PR Labs practitioners are out-of-network and cash-pay. All service payments are due at time of service. We accept all FSA/HSA cards for services. We accept major credit cards.

However, for Chiropractic and Physical Therapy, those practitioners can give you a superbill which would include ICD-10 medical coding that you can turn into your insurance company to seek reimbursement. Talk to your provider for more information on superbills and insurance reimbursement. 

Can I book appointments online?

Absolutely! You can conveniently book appointments with our practitioners through our website. Just visit our scheduling page HERE and follow the booking instructions. You will be asked to read through our office policies and agree to them, sign a liability & HIPAA waiver and input your billing information to book an appointment. 

How do I know which practitioner is right for me?

We understand choosing the right practitioner can be overwhelming. We’d like to help you book with the practitioner best suited for you, so please feel free to reach out to us either by email, text or a phone call for guidance. We can help match you with the practitioner best suited to your issue.

Do you offer virtual appointments?

Yes, we do! Several of our practitioners provide virtual consultations. Check their individual profiles for more information. Booking a virtual appointment can usually be done from their scheduling page. 

How can I contact PR Labs?

We’re just a call, text, or email away. Visit our Contact page HERE for all the details.

Appointments

Appointments Scheduled After 6pm

Please note that if you book an appointment that starts after 6p Monday through Friday or on the weekends, the external doors to our building may be locked. Don’t worry! Hang tight and your practitioner will come and let you in at the time of your appointment.

Will I receive appointment reminders?

Yes! You will receive an email confirmation immediately after booking. Three (3) days before your appointment, you will get an email and text reminder. This gives you time to reschedule or cancel your appointment if needed.

What's your cancellation policy?

We have a 48-hour cancellation office policy, and appointments canceled with less than 48 hours’ notice may be subject to a full-price charge. To help us accommodate other clients, please inform us of any changes or cancellations as soon as possible so we can make the time slot available to others.

We understand that plans can change, and sometimes appointments need to be canceled. If you need to cancel and it’s less than 48 hours before your appointment, please get in touch with us by text, email, or phone, it allows us that time to offer that appointment to someone on the waitlist. 

If you’re feeling unwell or have a temperature above 100 degrees, we appreciate you staying home and notifying us as soon as possible. We’ll gladly reschedule your appointment for another time. And rest assured, if for any reason we can’t see you, we’ll let you know promptly.

About Massage

What is massage?

Massage is a healthcare practice in which our skilled massage therapists address physical dysfunction by manipulating the muscles, ligaments, tendons, and fascia of the body thereby increasing circulation and the pliability of the musculoskeletal system.

At PR Labs, we go beyond traditional massage; we encompass various bodywork techniques, including passive stretching, resistance tests, diagnostic work, cupping, fascial scraping and more. We also view ourselves as health educators, believing that a better understanding of your body’s movement and function can significantly enhance your physical well-being. Bottom line is that no matter what you need, a flush out before an event,  deep-tissue work to help you move better and easier or a stress-buster where you can melt into the table and float out of our office–we’ve got you covered.

What should I expect at my first massage?

For your first appointment, you will receive a digital intake form to fill out. Please fill it out in its entirety as this gives your therapist information on your background and current issues if any.

The day of your appointment, please arrive a few minutes early to allow your therapist to consult with you to understand what issues you are dealing with and your expectations for your session. This initial communication usually lasts around 5 minutes. 

Then your therapist will step out and let you get undressed and comfortably situated on the table. During the massage, your therapist will occasionally ask questions pertaining to your issues or treatment. Our therapists will keep chit-chat to a minimum. Our rules are, we speak if spoken to, otherwise we take that as a sign that you’d prefer to zone out and not talk.

After your massage, we’ll provide an assessment of the work performed and offer practical self-care recommendations (mobility and exercises, suggestions for ergonomics,etc) to take with you. We will suggest additional massage sessions with a customized plan to achieve your desired outcomes.

What should I expect after my first session?

Post-massage, you may experience heightened relaxation, increased range of motion, reduced pain, and a better awareness of your body. Depending on the specific issues that were addressed in your session, for example, scar tissue, muscular adhesions and trigger points, those can result in minor soreness. Any discomfort should typically subside within 24-48 hours. If you have any questions or concerns after your session, please don’t hesitate to contact us for suggestions on how to best cope with the soreness. This is normal and can be helped by increasing fluid intake, movement/active recovery and use of heating pads, hot baths, etc.

We recommend drinking plenty of water to capitalize on improved circulation and allow your muscles to adapt to the enhanced function and circulation. Engaging in strenuous activities, workouts, or training immediately after a massage is not advisable. Getting a massage on your “off” training days or after you’ve finished your workout for that day is the best scenario for a successful session.

If you have any questions not covered here, please call or email us at any time!

Want to Talk to Someone?

Curious About Our Practitioners?

Performance & Recovery Labs/PR Labs place picture
5.0
Based on 56 reviews
maddy mcdonald profile picture
maddy mcdonald
2 years ago
My massage with Yen was phenomenal! I work in the dental field so deal with back/shoulder pain. She listened to my areas of concern and really took her time working on them. She knew exactly where to focus to help with my pains. I left feeling like a new person. One of the best massages I’ve had. Thanks Yen!
Janet Jue profile picture
Janet Jue
2 years ago
Booked a session at the recovery lab! Definitely recommend going for at least an hour but this was my partner's first time trying the infrared sauna so just wanted to give him a little sampler of it. Staff are super friendly and helpful! I'll definitely come back for another session at the recovery lab and maybe check out the massages!
Natalia Kinczel profile picture
Natalia Kinczel
2 years ago
I have worked with Lindsey for a couple of different issues and could not recommend her enough. She always has availability and quickly diagnoses me and helps to fix whatever ailment I came in with. The office is always clean and everyone is very friendly!
Kristin Jenny profile picture
Kristin Jenny
2 years ago
PR Labs is a fantastic destination for athletes of all abilities to get the care they need in a variety of ways, from physical therapy to massage to sauna and cold plunge. The owner, Kate, is a lovely person and very willing to connect with individual athletes/customers to help meet their needs. The facility is clean and welcoming, as well, which always makes a difference!
gabriel ettenson profile picture
gabriel ettenson
2 years ago
Had my first session with Brenna today. It felt like being slowly dropped into the depths of the ocean and suspended in peaceful stillness while she quieted the fascial storm at the surface.
Anthony Lee profile picture
Anthony Lee
2 years ago
I am delighted to share my exceptional experience at PR Labs, the premier collaborative care and recovery center in Boulder. The level of professionalism and care provided by the team at PR Labs is truly unparalleled.

From the moment I walk in, I was impressed by the dedication and expertise of their staff. The physiotherapists, chiropractors, and massage therapists at PR Labs are second to none, offering a comprehensive approach to wellness and recovery. Their collective knowledge and skill ensure that each aspect of care is addressed with precision and care.

A standout moment of my experience was a spectacular massage from Kate, the owner of PR Labs. Her expertise and technique were remarkable, effectively easing my sore muscles and leaving me feeling rejuvenated. Kate's personal touch and commitment to her craft were evident, and her massage significantly contributed to my overall well-being.

I am incredibly grateful to Kate and the entire team at PR Labs for their unwavering dedication to keeping me healthy and injury-free. Their collaborative approach to care and their commitment to excellence make PR Labs the best choice for anyone seeking top-tier recovery and wellness services in Boulder. Thank you for providing such outstanding support and care.
David Henderson profile picture
David Henderson
2 years ago
I had two one hour sessions with Tim Mcgrath. I went in with a hip flexor/abdominal strain. Tim not only helped with the injury itself but the surrounding muscles and tendons leading to the discomfort. All while throughly explaining the ins and out of how the body works all together. Very knowledgable, friendly, and professional!
Massage, Chiro and physiotherapy are absolutely amazing! All my issues from years were solved and I keep going there to maintain and evolve my training. Highly recommend!
Tina Hart profile picture
Tina Hart
2 years ago
Absolute gem of a spot in Boulder! You can get multiple services under one roof, and combine your care all in one spot. Kate and the whole team are super welcoming, and immediately make you feel at home. I'm most often there for massage - usually before/after a bike race or just to feel better after too many hours at the computer. However, my last visit was for an hour in the new Recovery Lab. I really enjoyed the infrared sauna (chill vibes, good lighting, plenty hot!), and the cold plunge pool made me feel awake for the entire rest of my day. Whole body felt great afterwards! The Recovery Lab is in a semi-private space (or you can book fully private), that felt intimate and cozy without being at all cramped. Perfect. Can't recommend PR Labs enough!
Jay Allaghi profile picture
Jay Allaghi
2 years ago
I recently visited PR Sports Lab for a sauna and cold plunge recovery session, and love the experience. The friendly and efficient reception made check-in really simple. The facility is impeccably clean and well-equipped, including luxuriously spacious shower and changing room. Detailed yet simple guidance helped me get the most out of the cold plunge and sauna. While the non-rushed session, and welcoming staff made me feel completely relaxed as I was a bit nervous being new to both heat and cold exposure. Overall, PR Sports Lab offers a top-notch experience that I highly recommend.
Brenna Backe profile picture
Brenna Backe
2 years ago
We just booked an hour in the recovery lab. It was a great, quiet, private space (we booked the whole thing for my husband and myself). We had never used an infrared sauna before and we found it was plenty hot and got us sweating. The combination of the sauna and the cold plunge was a perfect end-of-the-week activity to kick off the weekend. The space is calm, clean, comfortable, and luxurious.
Greg Engbrecht profile picture
Greg Engbrecht
2 years ago
Excellent client rapport and fantastic services offered. I’ve had personal training, physical therapy, and recently enjoyed the sauna/cold plunge offerings. All top notch!
Erin Kersten profile picture
Erin Kersten
2 years ago
Great facility with diverse team of practitioners. I’ve seen Brenna twice now for athletic body work 👍👍 excellent.
Simply superb. Go in broken, leave better.
Jane profile picture
Jane
2 years ago
I’ve only had a few appointments here so far, but I am so happy I found PR Labs and made my first appointment. I’m so grateful for the help they have given me in just three appointments after 10 years of pain!!
Salma Almutawa profile picture
Salma Almutawa
2 years ago
My session was with dr. Lindsey Mayer, she is very professional, and also a good listener, so she was focusing with my telling her about my problem and if there is something she missed or need more information about she will ask about, so I felt she is really taking care of me.. and we took the whole session, she answered my all questions and made sure that my appointment is not done with me having some questions or concerns, I highly recommend her!
cheri felix profile picture
cheri felix
2 years ago
Do you ever feel like you’re injured the week before a big race and need someone to treat you AND calm you down? Then, you should make an appointment with Paty. I’ve been a fan of PR Sports Labs for years but this was my first time seeing Paty. It can be weird to meet someone new especially when you’re having an existential crisis about a race (wink wink). She was kind, patient with my need for reassurance and very calm. Whether you are a mid-pack age grouper like me or someone who gets prize money, this is the place to go. Or maybe you’re someone who goes (too) hard at the first whiff of summer, go here. I think Paty calmed me AND my inflammation down.
Aiyana Ettenson profile picture
Aiyana Ettenson
2 years ago
Ashley O'Connell profile picture
Ashley O'Connell
3 years ago
PR Labs is an absolute powerhouse of all things health, wellness and recovery. The team is friendly, accommodating and very skilled. The facility is clean and welcoming. I can’t wait for the cold plunge and sauna recovery space to open. This is a one stop shop! I highly recommend!
Jonathan Levitt profile picture
Jonathan Levitt
3 years ago
Had a massage with nito today. He’s wonderful!!!
Daniel Jenstad profile picture
Daniel Jenstad
3 years ago
Brenton Elmore profile picture
Brenton Elmore
3 years ago
Tim M. Is amazing! I highly recommend for anyone who needs a professional massage that yields instant results and long term improvement.
Nicole Franz profile picture
Nicole Franz
3 years ago
PR Labs is great! Their staff are phenomenal, kind and experts in their field. The website is user friendly. The facility is clean. Highly recommend. They offer several services!
Allison Boyd profile picture
Allison Boyd
3 years ago
Tim is a really great massage therapist! He’s been extremely helpful.
Jessica Murdzek profile picture
Jessica Murdzek
3 years ago
I've been seeing Tim McGrath for sports massages for years now. He has a fundamental understanding of how the body works that comes across while he works. He's always friendly and respectful and I look forward to our sessions
Truly the premiere practice in all of Boulder county for massage, PT, dietetics and more. It’s the whole package and the most caring people who make it happen, I could not be more grateful
Bob McCready profile picture
Bob McCready
3 years ago
I see Kate regularly for the absolute best, most therapeutic massages, have seen Sarah who is a masterful PT and just recently got a home workout routine dialed after four sessions with strength training maestro Forest.
Going into a major race is always daunting enough, let alone the stress. PR Labs took the time to understand my needs, and get me on the table for an incredible massage. I feel rested, relaxed and my legs, and lower back feel now at ease to conquer NYC Marathon.
Kelly Joy profile picture
Kelly Joy
3 years ago
A great experience
Victoria Wyman profile picture
Victoria Wyman
3 years ago
Tim was amazing. Took the time to listen, explain his approach and I left feeling better than I had all week! I will definitely be going back.
Mindy Brooks profile picture
Mindy Brooks
3 years ago
Sarah Morrison profile picture
Sarah Morrison
3 years ago
I’ve seen Kate & a few other massage therapists here (most recently Tim) and have never left disappointed. They’re knowledge & execution is top notch. I feel lucky to have access to this team of professionals.
Jeremy Hendricks profile picture
Jeremy Hendricks
3 years ago
Professional, skilled and experienced team. Book yourself here for all things that make your body go!
Liz DeMatteis profile picture
Liz DeMatteis
3 years ago
10/10, no notes!
Jena Franz profile picture
Jena Franz
3 years ago
PR labs has it all- a true one stop shop! Massage therapy and working with a dietician are the services I have dabbled in so far. I plan on exploring their other services in the near future. PR labs has kind, empathetic and incredibly knowledgeable practitioners. The ONLY place I will go for the above services.

Worth noting the space is super clean, organized and spacious!
Jenn Thomas profile picture
Jenn Thomas
3 years ago
Kate and everyone at PR labs are absolutely amazing. If you need amazing body work, sports massage, Physical therapy with Dr Sarah or Chiro with Dr Ellen are amazing and they take the time to learn about you, listen and take care of all of your needs!! HIGHLY recommend!!
Claire Benton profile picture
Claire Benton
3 years ago
Everything about PR Labs is top notch! It's a completely inclusive space as well as the staff and services. I have utilized the massage, PT and nutritional services. They talk to each other and create a truly magical experience. You'll be taken great care of here.
Amy Machael profile picture
Amy Machael
3 years ago
Everything about PR Sports Lab is amazing. The staff and all the practices that encompass PR Sports Lab are knowledgeable practitioners. I love the collaborative environment used in my treatments. I have always used Kate for my sports massages but our schedules have not aligned so I had to bite the bullet and see a male massage therapist for the first time!!! I've always been self conscious about getting a massage from a male. I scheduled a massage appointment with Nito Orecchio and all my fears were put to rest. He was professional and conscientious of my comfort level. There was no creepy experience or vibe at all. Thank you!!! I will definitely be back for another sports massage!
Allison Benham profile picture
Allison Benham
3 years ago
The best place to go for a sports massage and PT with Dr. Sarah Zimmer. They have been incredibly helpful here in helping me get back to running without injury. I had a massage today with Paty and she was fabulous, as well. I highly recommend the practitioners at PR Labs.
Briana Boehmer profile picture
Briana Boehmer
3 years ago
Kate and her team are unparalleled. Their level of care and attention is truly exceptional. Kate's approach to collaborative and holistic healthcare is changing the game for practitioners everywhere. I have been a loyal customer of Kate's for nearly 8 years, and I cannot overstate my gratitude for all she has done to keep me healthy and strong.
Helen Gardner profile picture
Helen Gardner
4 years ago
Kate and her team have done an incredible job of creating an environment that is welcoming for everyone, no matter if you're a high-level athlete or weekend warrior. Their hybrid sessions make getting the care I need so easy. No driving across town to see multiple providers-- they're all in the same spot! This place is a MUST for any person who moves their body!
Jena Franz profile picture
Jena Franz
4 years ago
PR Labs has everything you need with their reputable and knowledgeable all star staff and beautiful gym! Just walking into the place you feel welcome. If you are on the fence about reaching out, this is your sign to do it!
Lauren Daniels profile picture
Lauren Daniels
4 years ago
I can't recommend PR Sports Lab enough! Everything I need for my running needs is in one amazing location. Kate Ripley is the best sports massage therapist that I have seen for years, and has put together an amazing, friendly staff. Love walking into a business where I feel welcome & like I belong. My husband has seen Sarah for PT to sort through some of the toughest injuries. Don't hesitate to check them out!
Erin Guiney profile picture
Erin Guiney
4 years ago
Dr Ellen is genuinely invested in helping you figure out the root of your problems. She is incredibly kind, thorough and smart. Highly recommend and especially if you have multiple and even chronic issues going on.
Julia Aroca profile picture
Julia Aroca
4 years ago
This place is amazing, they have it all! It is the one-stop shop for endurance sports (and regular sports/fitness).
I started going here when I began training for my first 100 miler. Sarah, PT, DPT is awesome! She is also an ultra-runner and accomplished athlete which to me is invaluable when looking for a good PT. Sarah was great at helping me stay strong and prevent injury. Kate and Alex are also amazing sports massage therapists. I seriously have not had a better massage than I have here from both of them.
Everyone is super friendly and personable. The facility is very clean and modern. I always look forward to my appointments (and I used to dread going to PT)!
I would recommend PR Labs to everyone and cannot say enough good things!
Sean Horning profile picture
Sean Horning
4 years ago
5 stars. Best Sports Physio. Kate Ripley is phenomenal. Highly recommend.
Kerttu Veske profile picture
Kerttu Veske
5 years ago
PR Sports Labs is a wonderful collaborative space. You get all your care in one place - sports massage, chiropractic adjustments, physical therapy, nutrition etc. The individual focus you get from each practitioner is exceptional. I highly recommend it!
Mark Cathcart profile picture
Mark Cathcart
5 years ago
PR Labs is so much more than a great place to get a massage. They have chiropractors, physiotherapy, personal training, nutrition and more.

The new addition of an infrared sauna and cold plunge pool make them pretty unique. Kate, the owner has fixed my shoulder with targeted massage, Ellen and Sarah helped fix my back and after 50 years of extreme exercise including many ironman triathlons and just shy of 200 total races, I need help.i can't wait to try the sauna and cold plunge.every town should have one of these.

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